Return & Exchange Policy

RETURNS & EXCHANGE POLICY

Please carefully research any product before making a purchase. Only products that are in unused and in brand new condition will be returned/exchanged. Before your purchase, please feel free to contact us with questions as your satisfaction is our goal.

Our return policy is as follows:

NO RETURNS ACCEPTED OF E-LIQUID/VAPE JUICE. It’s just not safe for us to send them out and take them back after someone has had possession of them and could possibly have tampered with it. We apologize that it has to be this way, but unfortunately it does.

Products are not eligible for Return/Exchange after 30 days.

Vape devices and equipment RETURNED WITHIN 30 DAYS

Must meet the following requirements to be eligible for a refund or exchange:

  • Must be in original, brand new condition.
  • Must be shipped back within 30 days of the original delivery date.
  • Return must include a Return Authorization (RA) which can be acquired by calling us at (469)283-VAPE(8273) or email help@vape-rising.com.
  • Buyer pays for all shipping costs associated with returning the item(s). This includes non-reimbursement of any expedited shipping services selected at the time of purchase.
  • Buyer will pay a 20-50% processing fee for items that have been opened or have broken seals. Item(s) must be returned in full or will otherwise incur additional processing fees up to 50%. This includes parts and/or accessories.

Vape-Rising reserves the right to deny any return or exchange and may request additional information as a condition of a return or exchange.

You must have a return authorization for all returns or exchanges. This will ensure proper processing of your item(s). We are not responsible for items sent to us without a return authorization. The RA must be included inside or must be clearly written on the side of the packaging that the returned item is being shipped in. If you have any further questions, please contact us by phone at (469)283-VAPE(8273) or email help@vape-rising.com. 

We strongly recommend you insure your package(s) and/or purchase delivery confirmation, as we are not liable for items that are lost or damaged while in transit. Non-standard shipping services purchased by the buyer in relation to the original purchase, including upgraded and international shipping, are the sole responsibility of the buyer and are non-refundable. You may expect your refund or exchange to process within 7-14 days of the delivery date to us, assuming the above conditions are met; this includes credit card and money order refunds and exchanges shipped out. This return policy is only available to customers of the United States and/or Canada. For other countries outside of North America, please see our Foreign Country Return Policy.


FOREIGN COUNTRY RETURN POLICY

Our foreign return/exchange policy is implemented on a case-by-case basis. Because of the rise of shipping costs, customs fees, and taxes, we do our best to accommodate such requests within our discretion, though always with customer satisfaction in mind.

NOTICE

Vape-Rising reserves the right to amend this Return Policy at any time by posting the amended terms on this page. As well, Vape-Rising and its affiliates reserve the right to refuse a return for any reason.

 

Cart Summary

Your cart is empty

Recommended products

  • Cosmic Fog Lost Fog Baie Creme
    Cosmic Fog Lost Fog Baie Creme
  • Uncle Junk's Fog Cabin "Badd Nana" - 30ml
    Uncle Junk's Fog Cabin
  • Halo Captain Jack - 30ml
    Halo Captain Jack - 30ml
  • Cuttwood "Bird Brains" - 30ml
    Cuttwood